| Frequently Asked Questions |
Answers: 1. What services does Preppy Pet Suites provide and can you explain? Unlimited Overnight boarding in a fun, safe, clean, climate controlled environment for Dogs, Cats, Birds and Small Animals with weekends being the busiest. Private suites for daily naps, feeding and night times with TV in rooms. Doggie Daycare is most popular 7am to 7 pm on weekdays. We offer Spa bath treatments to most dogs so they will go home looking and smelling great after playing. 2. How is Preppy Pet Suites different from other boarding kennels for my Pet? Many differences, we offer you and your pet many options, as we are not a one price one size fit all facility. Our proprietary custom built private suites are clean, safe and comfortable. Our convenient locations are owned and operated by pet lovers, our franchisees are trained and follow strict policies, guidelines that you would expect and not receive from a lot of smaller boarding places but from corporations, but unlike some major corporations coming in this business. Franchisee Owners provide much more care for you and your family pets. It one thing to purchase a bag a dog food from a low paid employee in a big box store, but it is quite different to leave your pet at the same place! Keep reading this FAQ to find out even more differences Back to top3. How is Preppy Pet Suites different from other pet care providers such as my veterinarian? Many veterinarians do some boarding, most very limited with size and weight restrictions, have no play options, Some with no climate controlled facility and small cages with maybe two walks. You do not stay at a hospital when you go out of town, why should your pet? 4. Preppy pet Suites states that they are not a one price, one size fits all type pet care facility, what do you mean? Most pet care providers do not care if you have a 3lb Chihuahua or a 150 lb Great Dane, they do not care if your dog is an active 2 year old or a 12 year old with arthritis. They normally charge just one price with play included and they have one size kennel enclosure. 5. Why does some kennels restrict us from seeing in the back where the dog stays? They may have several reasons why, however we are proud of our facilities and want you to take our Smell and tell Tour We do not have large fancy reception lobbies as we believe it is more important to see where your pet will stay, sleep and play. You are even welcome to place their toys, treats, bed and bowls in their suite. 6.Why such big differences in local kennels we visited, where the dog sleeps in enclosed boxes with solid doors, like closets? Some even offer no cages with home type furniture, Why? Our custom built large suites are all open view front and tops for your pet with privacy sides. The largest single cost to a boarding facility is the animal enclosures. With-out having the animal enclosures also known as suites, rooms, villas, cabins or kennel runs, basically it is an empty building. To provide the best care, dogs must be separated while eating, napping and sleeping. ABKA Owners Bill of Rights states, “We will provide individual sleeping areas for boarding pets”. Preppy Pet has been a member in good standing since 2003 and always meets or exceeds the ABKA standards. To do this correctly, it is a major expense and some boarding facilities cut corners so they build something to contain the pets. Some out of wood and other home type building products then add furniture that may holds germs, viruses that can not be cleaned effectively. They usually have solid type doors in which can be very stressful on your pet if they can not see out. Please do not pay to put your dog in a box, closet or take a chance sleeping in a pack! 7. Some kennels smell bad! Why does Preppy Pet Suites smell so good? Preppy Pet Suites only uses animal friendly cleaners, along with air purification systems, and our kennel suites do not hold germs and viruses that cause odors. Take our Smell and Tell tour to learn more. 8. Why is Preppy Pet Suites rates lower than other upscale pet boarding providers? We work hard to open our franchises effectively. Train our franchisees to manage efficiently, and provide the best pet care possible for the best price. 9. Will I get the same type service at any Preppy Pet Suites located nationwide? Yes, the benefit to a franchise is consistency. So you can expect the same loving, caring services, options for you and your pets, although prices may vary with locations and some due to additional services that may be offered such as 24 hour true-care with some cage less options, airport lobby extended convenience hours and more. 10. Do you provide any other services such as grooming, training and adoptions? No, Our headquarters store offered both at one time, however we have learned that we can provide better boarding and daycare services for our customers if we concentrate on what we do best and work with several local groomers and trainers that specialize in those areas. We do not adopt any pets however, we have assisted in many adoptions along with sponsoring adoption days. Check with your local Preppy Pet Suites for adoption day schedules. 11. What is the difference between Indoor play and Daycare? Daycare dogs play in same areas but check-out by 7 PM. Indoor play, Stay the Preppy Pet way with Indoor play is an option for our boarding guests. Our climate controlled indoor play areas are separated for Toys, small, medium and large breeds. Our preppy theme play areas are named Country clubs, yacht clubs and racquet clubs. 12. How many outside walks will my dog receive and why do some competitors have no outside walks areas? Five outside walks, Preppy Pet Suites all have secure outside walk areas as some dogs will not want to go potty inside. Outside walking areas are needed, but they are difficult due to local zoning and do require to be maintained therefore many pet care providers including some large chain pet stores with a pet motel does not have outside walks. 13. What are the reception lobby Hours for checking in and out? Lobby Hours are 7 am to 7 pm Monday to Friday and closed 12 noon to 2 pm Monday “Thursday. 8 am to 1 pm Saturday and 1 pm to 4 pm Sunday. check out times are 12 noon except for Sundays. Due to the safety of our staff while caring for your pets, we will not open the doors outside of these hours. Preppy Pet Suites lobby closed Thanksgiving and Christmas days. 14. Where will my Cat, Bird and small animals stay and what do we bring for them? Cats stay in the Kitty Hawk room in our provided private cat condos, while you must bring cages aquariums for birds and small animals, along with foods, treats and toys. 15. Will I receive a discount for multiple dogs and extended stays Yes, You will get (50%) 1/2 off for additional same family pets sharing the same suite. You will also receive long term daycare and boarding discounts, Check with your local Preppy Pet. 16. Some places will not accept our pet for overnight boarding unless we are in enrolled in daycare with them, Will you? Yes, we are aware of some restrictions from other national franchises. We will be honored for your pets to be our guests with or without using our daycare. 17. What type dog breeds, sizes or pets that are not accepted? We welcome all size dogs! We do not accept any aggressive pets that may injure themselves, our guests or staff. If you let us know about what temperament your pet may have, we will advise. They may be accepted, however might have limited or no group play options. 18. Can you provide special dietary needs and medications for my pet? Yes, please provide all foods and medications with instructions and our trained and caring staff will make sure they receive it timely. 19. What type security does Preppy Pet Suites provide and how about if there is an emergency with my pet? 24 hour live security monitoring. We also have local veterinarians on call as well as emergency after hours medical centers. We will contact you or your emergency contact number immediately. Most Preppy Pet Suites do not staff 24 hours, in our years of experience with thousands of boarding nights, we find that our pets sleep better through-out the night with-out being disturbed . Most dogs play hard daily and sleep very well at night. If a staff member enters the suite areas, One dog starts barking in which leads to the rest barking. 20. This is the first time boarding my preppy pet, what should I bring, any deposits required, how do I reserve, and what vaccinations required? You may call your nearest Preppy pet Suites or reserve online. No deposits required and you will pay in full when you check-out. For extended stays of 2 weeks or more you will be required to pay a deposit or have a credit card on file. 3 night minimum stay required for Thanksgiving and Christmas holidays. We also recommend keeping your pets on the same diets, so you may bring your food and treats, however we do provide premium foods at a small charge. Please click here to see our check-in requirements and suggestions
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